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Forum Discussion
Dropbox Passwords doesn't sync logins between devices?
I use Dropbox Passwords on 4 devices. My iPhone and my 'old' Macbook Pro, where everything syncs and works, and my iPad and my new Macbook Pro, where nothing is synced. Both just show me the 'Start a...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi hanskfroschauer, I'd recommend getting in contact with the support team to look into this matter in more detail on their end.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Ridiculous answer! Going to suport does not deal with synvcing in any of the boxes offered. Why not just answer the question?
I have tried for an hour to figure out why, all of a sudden, my MacBook Air has stopped syncing with my iMac desktop when it has worked for a year. No new passwords or email sign-ins. It is syncing with my account online but not my iMac desktop.
I just upgraded from a free account because old devices were still listed as active on my account & although I wasn't beyond storage limits, etc... it wouldn't let me sign in from a computer I just bought w/o upgrading. So I went to one of my other devices to remove old devices, but I was blocked from accessing them as well. So, recently I did upgrade to a paid annual service, because it wasn't worth the risk of not. Once I did, this same OP message came up, so I went to another device, notifications were sent, nor were they when I clicked resend. The same was true for another. Eventually, they all let me log into my Dropbox account, but when I launch Passwords on the new computer, I get the OP message still & it links to the Application store page from my devices that I already had - but won't launch Passwords. Wondering if OP or anyone else has dealt w/ this & figured it out, I've been at it for a long time, hours
- Jay
Hi ghettomuppet, just for clarification, are you able to actually access the Dropbox Passwords app and your settings there?
Do you have any old devices that you still have access to in order to receive the notifications on those devices?
No, I cannot access Passwords on any of the devices I've tried by launching from the browser extension, a link in thee main Dropbox desktop App & from desktop browser in MS Edge 11 & 10. I've tried on at least two of the older devices as well as the new one. I've also uninstalled & reinstalled the extension and cleared my cache. So, what happens is I log in w/ password, then 2FA, once I've cleared that, this is the page that comes up. So, I go to another device & there's no Edge Windows notification (I assume that means a notification in MS Edge browser... I've looked in the standard places, searched exhaustively, and logged into Dropbox on that device and looked for notifications there in both the app & via edge web browser. No help at all. I did take download the Dropbox Passwords log history file, if it might be helpful, looks like it's the attempts over the last month
