Dropbox Passwords doesn't sync logins between devices?

Do you have your recovery words in order to log back in to your Dropbox Passwords account?

The one I was encouraged to save when I upgraded? Yes. The Passwords Extension never encouraged me to generate one / take it down, but used the same email address(es) - I (accidentally) have 2 accounts. Intend to link the other email address to this account once I deal w/ the Passwords situation & tasks related to the vendors I need access for - the email address I set up the pay account with is for the account w/ address I have these and most passwords linked to, I barely, if ever used Passwords w/ the other address / account

Have you tried using the recovery words to log in to your account again?

It wouldn't make sense for the recovery phrase to not be the same since it was the Dropbox Passwords extension I linked from with the same email address that required the upgrade to access. I want to be very careful to confirm that it is the same one, even if it was there previously or, that tech wasn't there previously, and it just assigned one, but applies to any product synced (or at least Passwords) to be careful that I don't lose that which is inaccessible to me if one it just added and using the recovery phrase would reset or compromise the data in the program that turned me into a paying customer in both solicitor & closer. The files of highest value are 2nd backup level redundant. But if Dropbox support says using the recovery phrase I was just provided would likely (or even might) work & would definitely not trigger losing the info I upgraded to regain access to, I can have it (and do have access to the main panel and can even look there - saw two links for it but didn't click either, as I did save it outside of DB).  LMK TY

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

I thought that's who you are / what we've been doing? The link you sent just goes to Contact Dropbox support - Dropbox (dropbox.com/support) & this, the community forum is the onky functional option I've had, for 24 hours now, when I'm logged. I'm supposed to have email, phone & live agent chat support. But the only things that are there when I follow instructions for support is this Community Forum & Chatbot, but the button on chatbot doesn't work. There is not an email nor form, nor phone number, nor live chat. Please send me the phone number. Email is supposed to take a day for response, and since we wasted yesterday.. I really need to get into these accounts today, it's extremely important. Thank you... I'm attaching a screenshot to show you what I see... no buttons or contact info below, just these two seen here and only the Community Forum button works , nothing happens when I click on via mouse, track pad, or use my keybord to highlight & select Chatbot  - you can see I'm logged in by the avitar in the upper right hand corner. Please let me know ASAP. TY

Hey ghettomuppet, please keep in mind that we don't have any account visibility on the forum. While we can provide general guidance and troubleshoot based on what you describe, it’s still necessary to open a ticket when further investigation and account-specific info are required. 

Also, phone support is currently available to paid Dropbox teams, as mentioned here. Can you please clarify the current plan that you see on this page?

Other than that, to contact our support team via email, you can open an incognito window on your current browser and while you’re NOT signed in to ANY Dropbox account, you can log a ticket from this page directly.

In case you're still having an issue after following those steps, let me know and I can log a ticket for you instead with the email address that's linked to your Community profile.

I have an "Essentials" account which I set up through the Passwords extension tab to regain access. It was not the least expensive plan to regain my password history.

I've followed the steps you suggested regarding logging out and going to the link provided incognito / private and not be logged in. That page would not give me access to anything w/o logging in other than a chatbot (this one functioned - which is something that was not happening when I'm not incognito) that required me to be logged in to do more,. I tried paths outside of the chatbot as instructed, then later, once I logged in, still incognito tab though, like support on "other issues," since my issue is not covered in any of the account, sync, logging in problems, etc help sections, and these areas only give info on steps I'd taken while excluding anything about  this 4+ year long barrier (based on this forum OP entry & what's followed, though inconsistent in how the problem impacted the paid customer, in my situation it's universal & none of the avenues others have suggested, be they peers, or DB employees have resolved it at all).

Post login the chatbot continued using me needing to upgrade to a paid account & such as options as necessary to help or get further, aka - it was worthless to be logged in, it didn't actually unlock anything, or grant access to that which it said it couldn't w/o me taking the actions I had already taken by then.

Here's the copied & pasted text of much of my chat:

Hi there! 🤖 Be sure to sign in to see all your support options. Still need help? Select your issue below:

Type your own question

Ok. What's your question? (For options, type 'menu').

I am locked out of Passwords. No notification to approve from another device arrives in Edge Windows as instructed

Basic users are able to link up to 3 devices. To view a list of your linked devices: 1. Sign in to dropbox.com 2. Click your profile picture (or grey circle) in the upper right corner 3. Click Settings 4. Click the Security tab 5. Your linked devices are listed under Devices When you download the Dropbox application (mobile app or desktop application) on your device and log in, that device is linked to your account. Read more here

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Keep in mind Dropbox subscribers have additional support options. Details on our customer support offerings can be found here

What would you like to try next?

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Ok. What's your question? (For options, type 'menu').

I upgraded to a paid account to remove device limitations but am still locked out of Passwords prior device approval by Edge Windows notification never arrives. I've cleared cache, etc

Oops. I'm not finding any relevant answers. Can you ask that another way? (For options, type 'menu')

I have a paid account w/o device limitations that is locked out of Passwords Edge I've cleared my cache but Windows notification to authorize on another device doesn't arrive

I'm still not understanding, can you try once more?

I have a paid account w/o device limitations that is locked out of Passwords Edge I've cleared my cache but Windows notification to authorize on another device doesn't arrive

Oops. I'm not finding any relevant answers. Can you ask that another way? (For options, type 'menu')

I need a support ticket opened. My paid account is locked out of Passwords. I've cleared my cache but Windows Edge notification to authorize on another device never arrives

Ok, sounds like you are getting an error message, you may see these errors if Dropbox is unable to sync certain files or if you have Dropbox installed in multiple places. For help to resolve file permissions errors click here

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No

If that wasn't successful, try an advanced reinstall with the information here

Did this answer your question?

No

Keep in mind Dropbox subscribers have additional support options. Details on our customer support offerings can be found here

What would you like to try next?

Ask another question

Ok. What's your question? (For options, type 'menu').

I am logged in with my paid account and need to open a support ticket but have no options

Additional support options are available to paid subscribers. You can learn more about our Customer Support Levels here

Based on your logged in status, your support options include the following:

Ask another questionUpgrade your accountSearch all content at help.dropbox.comAsk our Community forumLogin to another account

(After bot's response, the paragraphs were buttons, which didn't show in the copy & paste). Now I'll attach several screenshots one early on & a couple later on, post login. These are the limitations. Can you please provide me the email address to have support open a ticket? I understand you can't see my full account - but you can see from what I've provided before that I was logged in, have my username & I've told you the paid account I have. If support disagrees on those facts, all they have to do is say so, calling me out (but they won't - or if they do, something is broken in their system  & I can prove that w/ my upgrade confirmations & or other screenshots)

I recognize that the following says I have a "basic" plan, it's the Essentials one (not sure if this is a mistake in what's being shown or if Essentials is a type of Basic plan), either way, I'm supposed to have email support contact, even if it's just "basic." I'm now three days into this w/o, longer than that since I've been trying to fix it on my own

This final shot (though I have many others) shows that if you follow the Other Dropbox issues line of support, which mine certainly is, since all other possible paths dead end for me, even if the other issue is that your interface doesn't work for me and only me, and if it did, account, for example, resolves this problem or gives me an email address, fillable form, or button to open a ticket