We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Jon C.10
3 years agoCollaborator | Level 8
Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-...
- 2 years agoHi Everybody,We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
- This beta is only available to US-based users
- You must be on macOS 15 beta
- You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
tillkrueger
3 years agoCollaborator | Level 10
While Dropbox works on making external drive support official, as KzDbx kindly informed us about, I'd like to share an insight that was given to me by one of Dropbox Germany's support agents, Stephanie, who I asked for help with a concern I had regarding moving my Dropbox folder to an external drive, and not wanting to have to download all files again.
The solution she gave me seems to also be relevant to all those of us who already have all of our files on external storage and want to keep it that way...I re-wrote her instructions to hopefully be more clear:
• Quit the Dropbox client
• Download the newest client from http://dropbox.com/downloading
• When installing it, it may have the option "All Files Offline" greyed out (not enough disk space), so continue with "All files Online"
In the next step, choose "Advanced Options" and point the location of the Dropbox folder at your current location (the root of which your Dropbox folder resides in, not the Dropbox folder itself!)
• Dropbox will start and re-index all of your files, without downloading them again, which could take a while, depending on the number of files in your Dropbox
Once finished, your Dropbox folder will be on your external storage and, according to KzDbx, remain there until Dropbox finds an official solution.
Now stop threatening Dropbox with cancelling your subscriptions...they are obviously aware of how important this issue is, and can't afford to fall behind other cloud storage providers who are supporting external storage already!
Thanks KzDbx for letting us know, and please ask your overlords to do a better job communicating your progress to us foot-soldiers.
TheMainOne
3 years agoCollaborator | Level 9
Frankly, you are not in a position to tell anyone to stop "threatening" to cancel our accounts. That is the least we should be doing.
I for one did cancel my account at least from a yearly paid membership to the monthly paid. I will likely cancel that if there's any more of this nonsense here. They could've warned us. They should have already been proactively dealing with this.
This issue completely caught me off guard. I was already looking for another solution since I can't stand "woke" - and lo and behold came across this discussion while I was searching. Dropbox has crossed the line in this regard. I will likely still leave as soon as I can find a suitable replacement of which it appears that there are many. It's just difficult to take the time to go through them. But go through them I will.
It wasn't until a tremendous number of people "threatened" to cancel their membership that they finally responded. This is completely unacceptable. They should've been out in front of this. Way in front of this. But this is kind of typical Dropbox, isn't it?
So let me personally say it loud and clear… If this is not resolved and you don't stay in front of it and keep us informed, I for one will cancel my service 100%. I hope that's clear enough.
As to the person I am responding to here, thank you for the semi solution.
As you were.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!