Dropbox removing external disk support for Mac users

pampy I know right. They are gracing us with their presence. Shame they haven't been doing that the last 18 months.

I thought the comment from apfund is hilarious; "I'm also sharing everything I see and read here internally and will make sure that your voice is heard." We've all been screaming at the top of our voices to get someone to listen to us and nobody has. So apfund you are about to lose a load of customers, you know, those people that help pay your wages.

That'll fall on deaf ears, just like every other comment made on here or to them.

I just reverted internally and I can only give you the same update that was written in this post.

I can confirm that our team is actively working on this issue and I apologize for not being able to provide you with a clear timeline. 

Thank you, apfund . I am sorry that the messenger is being shot at, and am grateful for your work. 

Ok folks, so I just installed sync.com > 6TB Solo Professional plan and ran some tests.

WOW they really improved since I tried like 10 years ago. I think this is the end of Dropbox if they don't offer better storage soon.

It's perfect really. I'm not renewing my Dropbox yearly then. Bye.

Hello everyone, 

We understand that you want an update on this issue as soon as possible, and our engineering team is working to get the external drive support reinstated. We are sorry that we don't have any updates for you at this time, as we know this can be frustrating. We have shared your responses with the team, and we will get back to you as soon as we've an update. 

Regards,

Emmet

Emmet 

It took a while... Nice to see a human is still left at this company lol

apfund I didn't wish to have a go at you but this has been such a frustrating time for us that we didn't need the party line answer but an honest upfront answer. This is why some of us are looking elsewhere. The lack of info, the same old answers or no answers even and no clear roadmap. 

Emmet Thank you for the update. I have been delighted with my service from Dropbox up until the current crisis over external drive support, and will consider re-upping if the matter is solved in a timely fashion.

ArthurPix 

Be careful, they use these tactics to make you think the matter is being dealt when in fact, they have absolutely no clue.

shinbeth I did say “if the matter is dealt with in a timely fashion.” We have heard repeatedly they are working on it, and I can only assume they are doing so. I’ve already enrolled with an alternate cloud storage provider and copied my folders over, so I’m not at risk of losing my external drive support, but the new service isn’t perfect —for example, I’m finding that iPad uploads of even the tiniest pdf files are taking forever, while with Dropbox they executed immediately.

So truly, if I had my druthers, I’d druther stick with Dropbox and keep my external drive support. Truth is truth.

ArthurPix 

Good luck you'll still be stuck with them in the same situation, one year from now 🙂 wanna bet?

shinbeth ArthurPix and that's the rub isn't it, the total lack of confidence.

shinbeth no that won’t happen, because if it doesn’t get fixed by mid-November, Dropbox is canceled.