Forum Discussion

Jon C.10's avatar
Jon C.10
Collaborator | Level 8
3 years ago
Solved

Dropbox removing external disk support for Mac users

In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.   https://talk.tidbits.com/t/dropbox-drops-support-for-storing-files-...
desktop
dropbox business
Mac
  • BenDBX's avatar
    BenDBX
    2 years ago
    Hi Everybody,
     
    We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article. 
     
    Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
    • This beta is only available to US-based users
    • You must be on macOS 15 beta
    • You must have an external drive that is APFS formatted and encrypted
     
    Please let me know if you have any further questions!
Ru 1971's avatar
Ru 1971
Helpful | Level 6
3 years ago

I've been testing Sync.com on a couple of my machines, & it works pretty well. The only issue I have is that it interferes with the 'green/blue syncing checkbox' for my dropbox folder. I.e When Sync.com is running, I can't see the online/offline/sync status of my dropbox files in the finder.

 

I've tested this on an Intel & M1 Mac (both still on Monterey 12.6.5) & its the same behaviour in both cases.

 

Are other Sync.com testers having this issue too?

 

Would be great if anyone from Dropbox cared to comment on this thread, as I've got about a month to decide whether to jump ship before my subscription renews.

psalcal's avatar
psalcal
Collaborator | Level 10
3 years ago
I’m not sure I would use two sync services in the same directory. Seems like a bad idea.
  • Ru 1971's avatar
    Ru 1971
    Helpful | Level 6
    3 years ago

    psalcal >I’m not sure I would use two sync services in the same directory. Seems like a bad idea.

    For what its worth, Dropbox & Sync.com folders are on separate drives & share no data, but one still interferes with the GUI of the other

  • psalcal's avatar
    psalcal
    Collaborator | Level 10
    3 years ago

    Thank you for that clarity Ru 1971 that they are not sharing a folder but interfere with each other's UI.. Interesting.  

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!