Dropbox says my environment doesn't support tray icon, by it does

Hi run_the_race, thanks for bringing this to our attention.

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
This will help me to assist further!

I'm using EndeavourOS with AwesomeWM and have the same problem. Can you explain what's to be done with the download in that link? I set it to run (it said something to the effect that it was an 'executable text file' and asked if I wanted to run it) and there was no indication of anything happening and when I rebooted the pop-up still came up.

I'm having the same problem on EndeavourOS with AwesomeWM. Can you explain what to do with the download that link gives us. I'm getting 'install.html' and when I run it (when I set it to run it says something to the effect of being an 'executable text file' and asks if I want to run it) there is no indication of anything happening and the pop-up appears again after a reboot.

That link just gives one a link to download `install.html` which does nothing when I open it.

Hi run_the_race​,

I've investigated this issue personally with our Linux team and they've advised that the problem is that i3 does not support appindicator tray icons: https://github.com/i3/i3/issues/2088.

Unless you're willing to switch from i3 to sway+waybar (not swaybar), which does support appindicator (screenshot attached), you'll be out of luck. Note sway is a more modern "drop-in replacement for the i3 window manager".

I'm getting annoyed here. Questions:

1: Why is it such a struggle to see all the posts on this thread? The only way I can do it is to follow the link from my 'Subscription Update' emails. If I come straight from the browser I only see two posts.

2: Why have I had to start Dropbox syncing manually since this pop-up has been popping-up if the change isn't coming until May 27th? This allied to the missing icon is going to be a real headache—I'd have to be constantly checking if my files are being synced or not.

3: Why would you bring in a change so discourteous to a proportion of your customers?

Hey Extaff​ 

To clarify what's happening: Dropbox relies on AppIndicator support to display the system tray icon on Linux. This is the modern standard for tray icon integration across most desktop environments. If AppIndicator support is not available or not properly detected, Dropbox will show the “environment doesn’t support tray icon” message — even if the icon seems to appear in some form.

That said, many lightweight or custom window managers like iI3wm or AwesomeWM don't include native AppIndicator support out of the box.

They may display icons via alternative means (likeI3status or stalonetray), but this doesn't guarantee full compatibility, especially with how Dropbox checks for and uses tray features.

If you find the tray warning popup distracting, you can choose to suppress it after clicking the “Learn more” link within the message.

My first visit to this issue and I see 8 posting, which appears to the the total number. I am running Xfce. 

This is frustrating—forcing us to switch to a different environment or window manager and warning us that “you’ll be out of luck” otherwise.

Relying on a UI tray icon instead of system services is poor design.

I’ve been a long-time paying customer, and this effectively forces me to move to a different cloud solution, since I absolutely won’t change my environment setup.

A decision like this will damage your reputation.

Maybe time to go NextCloud?