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Dropbox says my environment doesn't support tray icon, by it does
In the following image you can see the dropbox system tray icon top right, with the error message below it. I am using the `i3wm` on Ubuntu with `i3status` to show the icons. To me this is a bug in t...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi run_the_race, thanks for bringing this to our attention.
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
This will help me to assist further!
I'm using EndeavourOS with AwesomeWM and have the same problem. Can you explain what's to be done with the download in that link? I set it to run (it said something to the effect that it was an 'executable text file' and asked if I wanted to run it) and there was no indication of anything happening and when I rebooted the pop-up still came up.
- Dell_Dropbox
Community Manager
Hey Extaffâ
To clarify what's happening: Dropbox relies on AppIndicator support to display the system tray icon on Linux. This is the modern standard for tray icon integration across most desktop environments. If AppIndicator support is not available or not properly detected, Dropbox will show the âenvironment doesnât support tray iconâ message â even if the icon seems to appear in some form.
That said, many lightweight or custom window managers like iI3wm or AwesomeWM don't include native AppIndicator support out of the box.
They may display icons via alternative means (likeI3status or stalonetray), but this doesn't guarantee full compatibility, especially with how Dropbox checks for and uses tray features.
If you find the tray warning popup distracting, you can choose to suppress it after clicking the âLearn moreâ link within the message.
The message popped up for me this morning too, and the Dropbox tray icon no longer shows, even though my environment is compatible:
Distro: Debian 12
Destktop Environment: Gnome 43.9
Windowing System: Windows X11
Window Manager: mutter (the default, when the above options are chosen on install)$ echo $XDG_SESSION_TYPE x11 $ sudo apt install libappindicator3-1 Reading package lists... Done Building dependency tree... Done Reading state information... Done Note, selecting 'libayatana-appindicator3-1' instead of 'libappindicator3-1' libayatana-appindicator3-1 is already the newest version (0.5.92-1). libayatana-appindicator3-1 set to manually installed. 0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. # dpkg -l | grep libgtk-3 ii libgtk-3-0:amd64 3.24.38-2~deb12u3 amd64 GTK graphical user interface library ii libgtk-3-bin 3.24.38-2~deb12u3 amd64 programs for the GTK graphical user interface library ii libgtk-3-common 3.24.38-2~deb12u3 all common files for the GTK graphical user interface library # dpkg -l | grep libgtk-4 ii libgtk-4-1:amd64 4.8.3+ds-2+deb12u1 amd64 GTK graphical user interface library ii libgtk-4-bin 4.8.3+ds-2+deb12u1 amd64 programs for the GTK graphical user interface library ii libgtk-4-common 4.8.3+ds-2+deb12u1 all common files for the GTK graphical user interface library # dpkg -l | grep libglib2.0 ii libglib2.0-0:amd64 2.74.6-2+deb12u6 amd64 GLib library of C routines ii libglib2.0-0:i386 2.74.6-2+deb12u6 i386 GLib library of C routines ii libglib2.0-bin 2.74.6-2+deb12u6 amd64 Programs for the GLib library ii libglib2.0-data 2.74.6-2+deb12u6 all Common files for GLib libraryAppIndicator:
Name: AppIndicator and KStatusNotifierItem Support
Description: Adds AppIndicator, KStatusNotifierItem and legacy Tray icons support to the Shell
Path: /home/myuser/.local/share/gnome-shell/extensions/appindicatorsupport@[removed].gmail.com
URL: https://github.com/ubuntu/gnome-shell-extension-appindicator
Version: 53
State: ENABLED
I've also raised the issue with AppIndicator on github too (issue #583) to help people who also encounter it.
It seems that AppIndicator support is "not properly detected" in my case, as you said. Can you help?
That link just gives one a link to download `install.html` which does nothing when I open it.
- Neal
Hi run_the_raceâ,
I've investigated this issue personally with our Linux team and they've advised that the problem is that i3 does not support appindicator tray icons: https://github.com/i3/i3/issues/2088.
Unless you're willing to switch from i3 to sway+waybar (not swaybar), which does support appindicator (screenshot attached), you'll be out of luck. Note sway is a more modern "drop-in replacement for the i3 window manager".
