Forum Discussion

Sam Toor's avatar
Sam Toor
Helpful | Level 6
2 years ago

Dropbox Showing Unplugged while my hard drive is still connected

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnect...
desktop
Dropbox Backup
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Sam Toor, thanks for bringing this to our attention.

 

Have you tried disconnecting the external drive and then reconnecting it to your device?

 

This will help me to assist further!

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago
    Hi, I mentioned above that I try connecting and disconnecting the device
    • Sam Toor's avatar
      Sam Toor
      Helpful | Level 6
      2 years ago
      I mentioned everything as these are generic things
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it?

         

        Are you using the external drive on the same machine you originally set up this backup?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!