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Mdearing3540's avatar
Mdearing3540
New member | Level 2
10 months ago

Dropbox splash screen after restarting Windows 10

Twice, in the past two months, my computer has restarted after an update with a Dropbox splash screen asking me to create a Dropbox Account.  Clinking on it, I now have created two new Dropbox folder...
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Mdearing3540 - sorry to hear about this. 

Could you please let me know the exact version and status of the Dropbox desktop app as shown in your system tray at the moment and if you noticed this after an OS update perhaps? 

Apart from that, can you also take a look at the Dropbox desktop app's preferences and check that you're logged into the correct account in the account tab?

Let me know what you find and we'll take it from there. 

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