Dropbox stopped launching from Windows 11 start menu or taskbar

Hi Megan,

There is no 'properties' option either right clicking twice on the Drop Box icon in the systray nor the Dropbox icon next to the clock on the right next to the clock... It is an issue with current Dropbox / Windows 11 interface somehow.  I won't have much time today to try anything further, but let me know what is next and hopefully I can try this afternoon.  I'm working fine by getting access to Drop Box via the icon next to the clock on the bottom right at this point, but I am paying my own tech to remote in to make sure there are no ramifications to this sudden change to my computer that I am not aware of since I use this for my business and it happened so suddenly that I don't want to find out down the road that something else is happening that I'm not aware of as a result.   I hope DropBox figures this out so that we know what and why it happened. Thank you.

I am writing about a problem that just started today. Prior to today, on both my PC desktop and my PC laptop, when I clicked on the Dropbox icon on the taskbar, File Manager would open allowing me access to my files. Starting today with both of them, when I click on the taskbar icon I get a spinning blue circle for a couple of seconds then nothing happens. The same is true when I go into the Start menu and try to open Dropbox from there.

Dropbox works just fine from my Apple Ipad - the Dropbox icon opens the File Manager just like it always has. It also works fine from my Samsung mobile device. using the icon.

If I open the Dropbox Application from Dropbox.com through my server, Google Chrome, it works just fine, but I prefer to use the taskbar icon for convenience. Can anyone suggest a reason it stopped working today and, more importantly, what I can do to fix it? The loss of functionality has a big impact on using the software.

For background, I have Dropbox Essentials. My desktop runs Windows 10Pro and my laptop runs Windows 11. I have ESET Smart Security Premium on both. I've never had any issues with firewall or other blockages. To my knowledge, no settings on either device have changed.

Thanks for any help you can offer.

Hi Megan,

Has anyone at Dropbox resolved this yet?  I am able to work from the Dropbox notifications Icon next to the clock on my Windows 11 machine, but still not able to work from the Windows File Explorer or the Drop Box icon in the systray.  I see that another person (RBCheek) suddenly has the same issue as the rest of us with Windows 11...  As Ian_A6 said in his comment, Dropbox needs to look into this further as more and more people are having the issue.  Thank you.  I hope to hear from you soon that Dropbox is going to provide an update to the Dropbox software that will fix this.

Megan - Another bit of information:  The Dropbox Icon in the Systray still works on Windows 10 (on a PC), and on Windows 11 Home (on a laptop).  It does not work on Windows 11 PRO.  Perhaps there is something different with Windows 11 Pro?   Just a thought for your software engineers to consider.  Thanks!