Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

witsend's avatar
witsend
Helpful | Level 5
7 years ago
Solved

Dropbox stopped working on Ubuntu 18.04 LTS; advanced re-install did not help

Hi, I have been using DB for years; these days, I use it to sync files across 3 computers; all of them with a different version of Ubuntu Linux. On two of these computers, DB works great. However, o...
Install
  • Здравко's avatar
    Здравко
    7 years ago

    Hi twometers,

    If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).

    Hope this gives some direction. :wink:

Здравко's avatar
Здравко
Legendary | Level 20
7 years ago

Hi witsend,

That sounds really curious! Can you try something "from zero" (hope you don't have too much local files, if you have, keep/move them in advance)? Just some investigation. Stop any working application instance (if any). To be sure everything is from clear, execute following:

killall dropbox
rm -rf ~./Dropbox ~/.dropbox ~/.dropbox-dist
ps ax -o pid,comm | grep dropbox

Now everything should be almost like Dropbox application has never been installed. To be on same "line", post the command (together with the results, if any) in your next reply (same for the rest commands below). Next, download latest stable build and extract it on your home directory. Execute the following command:

~/.dropbox-dist/dropboxd

Open a new terminal window (or tab, as you like), wait a minute or two and try following:

dropbox status
cat ~/.dropbox/dropbox.pid; echo
ps ax -o pid,comm | grep dropbox

Execute the commands above sequentially and post exactly as they appear in terminal.

Hope this could give us some clue/trace.

witsend's avatar
witsend
Helpful | Level 5
7 years ago

Hi,

OK, third re-install today! :-)

First box went fine. Last line reports nothing, which means dropbox has been removed properly, I guess?

Second box, running dropboxd from the terminal: the script hangs indefinitely after printing many "load fq extensions". I have to terminate it. (Ctrl-C). Then I can start it again (dropbox start) and it does not hang.

Third box:

  1. dropbox status: "Connecting..."
  2. pid: 30944
  3. ps: 30944 dropbox

So everything looks normal, except again I can't link Dropbox to my account.

Witsend

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    7 years ago

    You didn't post all...

    Ok, is there response from 162.125.36.1? (i.e. "ping 162.125.36.1")

  • witsend's avatar
    witsend
    Helpful | Level 5
    7 years ago

    Yes:

    PING 162.125.36.1 (162.125.36.1) 56(84) bytes of data.
    64 bytes from 162.125.36.1: icmp_seq=1 ttl=47 time=260 ms
    64 bytes from 162.125.36.1: icmp_seq=2 ttl=47 time=177 ms
    64 bytes from 162.125.36.1: icmp_seq=3 ttl=47 time=197 ms
    64 bytes from 162.125.36.1: icmp_seq=4 ttl=47 time=183 ms

    etc

    Sorry, what do you mean by "not posting all"? I gave you the output for each line of the third box? 

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    7 years ago
    witsend wrote:
    ...
    Sorry, what do you mean by "not posting all"? I gave you the output for each line of the third box? 

    Did you read:

    Здравко wrote:

    ...

    Execute the commands above sequentially and post exactly as they appear in terminal.

    ...

    Where I can know from where exactly stops execution and what exactly is the command output you have killed? I explicitly noted last command bunch to be executed in new terminal, not to kill anything!

    Ok, I'm up to here. I have no idea the internal application structure (I'm not Dropbox developer). So, can't guess what exactly is going on. Sorry. Let's hope some real Dropbox's expert (if any here) could help you.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!