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OxfordGeoff's avatar
OxfordGeoff
Explorer | Level 4
9 years ago
Solved

Dropbox stops running on Windows Server 2012

Hi. We run Dropbox on several Windows Server 2012 R2 machines (and 2008 before that). We find that after a few days of normal operation Dropbox unexpectedly stops running, but starts again if we open...
desktop
Setting up the apps
  • Mark's avatar
    Mark
    9 years ago
    Make sure you are running the latest versions, however, please also note that Dropbox is not actually supported on Server 2012 (infact it isnt supported on any version of Windows server).
OxfordGeoff's avatar
OxfordGeoff
Explorer | Level 4
9 years ago

Hi Kobi. We use 3 x Windows 2012 Servers to host files for our 270 x FileMaker clients, most of whom are Mac users as we operate in the graphics industry. I have not changed any local settings on our servers, nor opened any special ports in our firewall in order to make DropBox work. Our Windows clients tend to use the services of specialist external IP companies for support, and I'm afraid that's where my knowledge tuns out. Sorry.

mtdscomm's avatar
mtdscomm
New member | Level 2
9 years ago

I have the same issue.  Every few days to weeks, the dropbox synching stops working.  When I open the dropbox folder, the synching starting working again.   In the Windows Logs / System event view, I see quite a few 7036 events showing the dbupdate service attempting to start, and then stopped.  

 

Does anyone have any ideas as to why this would be happening? 

 

Thanks

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
    Hey @mtdscomm, 
     
    Welcome to the Dropbox Community!
     
    Because it would be better for us to have a look into the error logs you are receiving, please raise a ticket with our team sending us in any details that might help us determine the case. Then, please let me know here once you have done so, in order to look up on our system for your email. 
     
    Thanks in advance for your cooperation!
     
    Kind regards, 
    JaneA
    • deejayeh's avatar
      deejayeh
      New member | Level 2
      9 years ago

      Is there any update to this? I have the same issue with Windows Server 2016 and it is quite frustrating!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        9 years ago
        Please remember that you are using Dropbox on an unsupported Operating System so if it isnt working 'off shelf' its unlikely it will work.

        You can of course try logging a ticket as Jane said, but, as its unsupported I'm not sure what they will be able to do.

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