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jacob m's avatar
jacob m
New member | Level 2
9 months ago

"Dropbox Unexpectedly Quit" error on two Windows 11 computers

The Windows 11 Dropbox app updated on Wednesday and now repeatedly crashes. Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Wind...
desktop
Error Messages
windows
Buzon's avatar
Buzon
Helpful | Level 5
2 months ago

AVG Support have now escalated the issue and I am waiting for a further response.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Buzon! 

Thanks for the heads up regarding the case. I'll be waiting for more info about this.

If you need something else, please let me know and I will be more than happy to help every step of the way. 

  • Buzon's avatar
    Buzon
    Helpful | Level 5
    2 months ago

    AVG Support worked on my PC remotely today using "Support-LogMeInRescue" for about an hour, and were not able to solve it. While they were working through after checking "Blocked & Allowed Apps", which I had already checked, I noticed them checking "Exceptions" and adding the link to the Dropbox shortcut which did not work.  They said they would need to do further work offline, would terminate the session and call back.  While waiting for the call back I went back to the "Exceptions" menu and added "C:Program Files (x86)\Dropbox\*" to "files, folders...to exclude from all shields and scans" and Dropbox started.  While there are obvious risks to adding exceptions like this, for the moment, this has solved the problem.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      We're happy to hear it's sorted now and thanks for the update too Buzon 

      Let us know if anything else comes up!

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