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SnowPenguin's avatar
SnowPenguin
Helpful | Level 6
6 years ago
Solved

Dropbox Unexpectedly Quit

For about a week now, I have been experiencing constant crashing of dropbox. When that happens, the message "Dropbox Quit Unexpectedly" appears.  I already tried many of the common solutions sugges...
desktop
Setting up the apps
sync
windows
  • Christophe4's avatar
    Christophe4
    6 years ago

    Drnil, 

    We have exactly the same problem and this is not the first time this happens. Almost every 6 months, we need to desynch and resynch folder per folder. Dropbox assistance is just useless. We have dropbox business and 10 To bytes of storage. A bit more than 2millions of files that we want to keep... 

    Instead of having problems of perfromances, it just does not work and crashes constantly. We are wasting our time and it takes more than week to fix everything... We are really considering stopping with DROPBOX because the problem is the memory usage. On two of our computers, Dropbox started to crash constantly wednesday night at the same time. Of course, Dropbox is to blame... They did something. When looking at the task manager of windows, the RAM usage is just building up non stop, until it reaches 3Gb and then crashes. Dropbox is still running under 32bit which can explain the problem. They should be ashamed of selling such a crap and not mentioning clearly the issue... Bad for them, we will go and see the competition, the only action we can take after such ineficiency. Good luck with this!!!! Me, I gave up.... 

drnil's avatar
drnil
Helpful | Level 5
6 years ago

I hate to say this, but after the recent auto-update (in my case, 24. Jan) to version 89.4.278, Dropbox crashed again and this time, advanced reinstall does not fix the problem!

Reinstallation of Dropbox and fixing the mess of conflicting files is rather time-consuming and is becoming a serious hassle. Symptoms indicate that the automatic updates are a root cause. Wouldn't it be possible for Dropbox to keep a roll-back version until the new version is known to work?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the report drnil!

I've just found your ticket on our system and got back to you through that so we can look a tad deeper into your device's logs. 

Whenever you get the chance, please take a look at your inbox for my email and we'll take it from there. 

Talk to you soon via email and happy Monday!

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