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Forum Discussion

Charl E.'s avatar
Charl E.
Helpful | Level 5
3 years ago
Solved

Dropbox Windows 10 app stuck on 'connecting'

My Windows 10 Dropbox app v. 169.4.56874 gets intermittently stuck on 'connecting' and displays a greyed out icon in the system tray. I have a fast wired Ethernet connection, I have allowed Dropbox i...
desktop
Setting up the apps
windows
  • Charl E.'s avatar
    Charl E.
    3 years ago

    I think I *may* just have solved the issue. I uninstalled and reinstalled the app. Then I right-clicked on the dropbox.exe file, and opened Properties. Then I ran the compatibility troubleshooter in the Compatibility tab. This suggested I should run in Windows 8 compatibility mode (no idea why; my Win 10 install is completely up to date). But I set it to that and now it seems to be running properly.

     

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Charl E., thanks for all the additional information you've provided us. 

 

Would it be OK with you if we reached out via email to have a further look internally at this point?

Charl E.'s avatar
Charl E.
Helpful | Level 5
3 years ago

Yes of course. Do you want me to post my email address here, or do you have it already?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Charl E., no need to post your email on a public forum.

     

    I just sent you an email, in order for us to have a closer look into this. I'll see you there! 

    • Charl E.'s avatar
      Charl E.
      Helpful | Level 5
      3 years ago

      I think I *may* just have solved the issue. I uninstalled and reinstalled the app. Then I right-clicked on the dropbox.exe file, and opened Properties. Then I ran the compatibility troubleshooter in the Compatibility tab. This suggested I should run in Windows 8 compatibility mode (no idea why; my Win 10 install is completely up to date). But I set it to that and now it seems to be running properly.

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Awesome news Charl E.!

         

        Have a lovely weekend ahead,enjoy! 

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