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Singinintherain's avatar
Singinintherain
New member | Level 2
8 years ago
Solved

Dropbox won’t play videos on iPhone app

I have Dropbox Plus, and have the Dropbox app on my iPhone 7 Plus. I tried to look at some baby videos of my daughter on Dropbox (from the last year or so), and none of them will play. They will regi...
Dropbox Plus
Mobile
Setting up the apps
  • Tom H.'s avatar
    Tom H.
    8 years ago

    Can you tell me the actual file type and how long it is roughly. I’ll see if I can duplicate the issue with a video of my own. I may not be able to as I  am on an X and on the latest beta OS as well. But I’ll give it a shot.

     

    Oh one other thing to consider is. Has the video completely upload to the server ? I assume yes because you said it would open from the Photos app one its there. 

     

    Please make sure you submit a support ticket, with any relevant information and include a link to this topic as well. https://www.dropbox.com/contact Follow up can be zone through zendesk https://dropbox.zendesk.com/access/unauthenticated * Please note the zendesk login is separate from your Dropbox accouint and does not use the same password.

     

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Maple's avatar
Maple
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hi Singinintherain,

This is a known bug and we have a fix out. Can you try updating the app to 80.3 (newest update) and see if it's fixed?
Kendrapage052's avatar
Kendrapage052
New member | Level 2
7 years ago
I have the same problem and did the update and it didn’t help. Any other suggestions?

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