Forum Discussion

TimDb's avatar
TimDb
Helpful | Level 6
4 years ago
Solved

Dropbox wont appear after install (Windows 11)

Situation:  After re-intallation and advanced re-installation of dropbox I am unable start the program.  Dropbox application appears and task manager but there is no folder in Windows Explorer, and n...
desktop
Setting up the apps
sync
windows
  • TimDb's avatar
    TimDb
    4 years ago

    This was resolved by Dropbox support. 

    *  It was determined that the installation had not been completing correctly / fully.
    *  Creation of a new windows user profile and reinstallation resolved the issue.   Likely a setting / corruption was causing dropbox to not be able to be installed correctly. 
    *  Its a fairly simple process of copying over any files from your other user profile to the new user profile in windows. 

TomPr's avatar
TomPr
New member | Level 2
4 years ago

This is beyond frustrating.  The program will not launch.  I cannot uninstall it and reinstall.  It is like purgatory.  What is the simple solution?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

In that case, could you try the suggestion from this post and let me know if it helped improve matters, Karen?

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