Forum Discussion

jor2's avatar
jor2
New member | Level 2
2 years ago

Dropbox won't show me the option to make content "available offline".

have installed Dropbox on two MacBooks. On the first one, I can download folders and make them available offline. However, this isn't working on this MacBook Air. I've already uninstalled and reinsta...
desktop
Mac
mrjw's avatar
mrjw
Explorer | Level 4
9 months ago

Thank you Hannah , I tried and nothing has changed. Same basic dropdown options in finder. Not seeing extended dropbox options I used to before upgrading my computer to M3 Max and latest OS. Example below of my current finder, files hosted on dropbox showing up in mac finder... and the feature I'd like to get back (the darkmode shot from google images).

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for the additional information and the screenshots too mrjw - most appreciated.

Can you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your menu bar?

Also, can you confirm that you're trying to do this on files or  folders that are inside your Dropbox folder? I'm only asking because I'm not seeing any syncing icons on your files in your screenshot.

  • mrjw's avatar
    mrjw
    Explorer | Level 4
    9 months ago

    says v220.4.4126

    Trying to do on folders AND/OR files in my mac native finder app which has dropbox synched. Well, my dropbox files show up there but are missing the options as mentioned above. That is interesting they don't have the green checkmark or empty check like the before time. A different example below. This client folder is on our shared dropbox, showing up in finder. Files say 'Zero bytes' if not local. I have to either double click them to open in their default program (my work around to make them local to my mac), or use the dropbox menu bar search to do other things, like copy a link to the file for a client. This all used to be so easy when it was integrated into finder. What am I doing wrong? What changed?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey mrjw! You had mentioned in your original post (a few months back) that you were in touch with our support team; can you perhaps find your ticket number from your convo with them, so that I can also have a look at it?

      • mrjw's avatar
        mrjw
        Explorer | Level 4
        9 months ago

        Ticket #24478421: Dropbox Support Chat

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