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katief's avatar
katief
Explorer | Level 3
4 years ago
Solved

Duplicate Dropbox locations after update

The Dropbox accounts at our office updated last week and made a new Dropbox directory with all our files, but the old location and files still remain.  The folders in the old location will sync to Dr...
desktop
Folders
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for keeping us in the loop, Katie!

     

    I'm glad that with Jay's help we were able to figure this out.

     

    You can read more about symlinks and this hidden Dropbox folder and instructions on what to do, here.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there tjacka, sorry to jump in, but I wanted to mention that you should be able to attach a screenshot in your response through the photo icon within your reply's box. 

 

Also, could you clarify the desktop app's status at the moment as shown in your menu bar? Is it 'up to date' or syncing?

 

Do you see any syncing icons on your files in your old Dropbox folder by the way?

tjacka's avatar
tjacka
Explorer | Level 3
4 years ago
Hi Walter, no problem.
Let me know if you need a screenshot and I will send.
The sync status is shown as “your files are up-to-date“
No, there are no syncing symbols next to any of the folders in the old dropbox folder
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey tjacka, sorry to jump in here! 

     

    Feel free to send me a couple of screenshots of the three people icon you see next to your folders, in order for me to have visual. 

     

    Overall, if you don't see any Dropbox syncing icons on the old Dropbox folder, you should be okay to either rename it or even remove it, as long as everything has been updated.

    • tjacka's avatar
      tjacka
      Explorer | Level 3
      4 years ago

      Thanks Megan, I still don't see an option to upload a screenshot. 

       

      I have been saving, it seems, to the old Dropbox folder and therefore don't know whether everything is updated in the new Dropbox folder (which obviously wasn't synching as usual since I didn't even know of the existence of a 'new' duplicate of the entire Dropbox folder) residing somewhere hidden on this computer (I have 4 devices using DB). Advice?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        If you compare the old Dropbox folder (the one you have been updating all this time) to the new one that you located from the preferences, do they have the same files?

         

        And how about your account online? Do you see the same files that the "new" Dropbox folder has?

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