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katief's avatar
katief
Explorer | Level 3
4 years ago
Solved

Duplicate Dropbox locations after update

The Dropbox accounts at our office updated last week and made a new Dropbox directory with all our files, but the old location and files still remain.  The folders in the old location will sync to Dropbox when changed but do not have any of the Dropbox menu options (ie: Version History, Copy Dropbox Link, ect).  How can I disconnect the old location when it's not recognized as connected?

desktop
Folders
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Thanks for keeping us in the loop, Katie!

     

    I'm glad that with Jay's help we were able to figure this out.

     

    You can read more about symlinks and this hidden Dropbox folder and instructions on what to do, here.

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  • tjacka's avatar
    tjacka
    Explorer | Level 3
    4 years ago

    Thanks Megan, I still don't see an option to upload a screenshot. 

     

    I have been saving, it seems, to the old Dropbox folder and therefore don't know whether everything is updated in the new Dropbox folder (which obviously wasn't synching as usual since I didn't even know of the existence of a 'new' duplicate of the entire Dropbox folder) residing somewhere hidden on this computer (I have 4 devices using DB). Advice?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    If you compare the old Dropbox folder (the one you have been updating all this time) to the new one that you located from the preferences, do they have the same files?

     

    And how about your account online? Do you see the same files that the "new" Dropbox folder has?

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