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Forum Discussion

BullfrogDrop's avatar
BullfrogDrop
New member | Level 2
4 months ago
Solved

Error 500 in Firefox and Chrome when accessing the website.

EDIT: Resolved as of 9:39am EST

Application Affected
Dropbox account online
Device
Mac Mini M4
Operating System/Browser (if using the web)
OS Sequoia 15.5

Question or Issue:

When trying to access my Dropbox account in the latest versions of Chrome and Firefox, it times out while loading and gives me the Error 500 message. This has been occurring since 8:45am EST.

account access
Error Messages
  • Hannah's avatar
    Hannah
    4 months ago

    Hey everyone, thanks for your posts!

    The temporary issue with our website does appear to be resolved and you can keep an eye on our status page for any updates, in case you come across it again.

    Sorry for any inconvenience this might have caused.

    Let us know if you have any questions.

5 Replies

Replies have been turned off for this discussion
  • KaraWorkman's avatar
    KaraWorkman
    New member | Level 2
    4 months ago

    Same issue here since 9:15am EST. I have also tried on Edge. Doesn't work there either.

  • linsj's avatar
    linsj
    New member | Level 2
    4 months ago

    I'm getting the same message with Chrome and Edge on Windows 10 this morning. I can access my account in the Android app, but I can't use that for the files I need to upload and download today.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey everyone, thanks for your posts!

    The temporary issue with our website does appear to be resolved and you can keep an eye on our status page for any updates, in case you come across it again.

    Sorry for any inconvenience this might have caused.

    Let us know if you have any questions.

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