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Forum Discussion

kmnyc's avatar
kmnyc
New member | Level 2
2 years ago
Solved

Error 500 when trying to access the Dropbox website

Unable to access dropbox website or my files - keep getting this message : Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check o...
Error Messages
Web
  • Rich's avatar
    Rich
    2 years ago

    The issue seems to have been resolved and the website is accessible once again.

     

     

OldMacITGuy's avatar
OldMacITGuy
Helpful | Level 6
2 years ago

Hannah I am with an organization with a business plan and I am seeing users across North America who are seeing the same error. The error is occurring in Chrome, Firefox, and Safari, and with multiple unrelated Dropbox accounts (eg. work and personal). 

The main Dropbox home page will load, but after trying to log in, any following pages are generating the error.

Clearing Dropbox cookies and browser cache does not fix the issue. 

grrrrrrrrrrr's avatar
grrrrrrrrrrr
New member | Level 2
2 years ago

Same here!

  • Robertson_NC's avatar
    Robertson_NC
    Helpful | Level 5
    2 years ago

    I'm getting the same error, and so are all of my customers. This is not a localized issue.

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