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FieldsofDaisies's avatar
FieldsofDaisies
New member | Level 2
7 years ago
Solved

Error message on PDF download

Help!  I am using DropBox (for downloadable pdf's) with WooCommerce on my website. I'm having an issue today- some people are able to download my product without issue and others are getting an error...
desktop
Error Messages
Setting up the apps
  • Walter's avatar
    Walter
    7 years ago

    Thanks for the useful link FieldsofDaisies!

    I was able to preview the shared link with no problem on my browser (I'm using the latest stable version of Chrome) - this makes me think that the problem's root cause stems from something else - not something that we have control over. Perhaps the devices or browsers they're using our outdated? Or even the 3rd party app used to preview these file-type(s)? 

    As you mentioned Adobe in the error message, can you confirm if they're running the most recent version of their Adobe Acrobat Reader? Have you tried getting in contact with Adobe directly maybe? 

    On a totally side-note, I loved your work Chenoah - beautiful, creative and very educational!

    Let me know of any updates please!

     

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