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Alexius321's avatar
Alexius321
Explorer | Level 3
3 years ago

Error on startup (permissions?) Dropbox won't start without admin mode

Hello,    I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not he...
desktop
Error Messages
Alexius321's avatar
Alexius321
Explorer | Level 3
3 years ago

Thank you for the quick answer, the error started to show up maybe about a month ago. I'm not aware that it would be connected with any big system update. Also, I'm not sure about any other specific udpates. I tried to install the app both, with admin rights and without admin rights (after "advanced" unistall) both installations have the same result - the error. 

 

here is more infor about my OS version:

Windows 11 Pro

10.0.22621 Build 22621

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Alexius321, sorry to jump in here, but if you happen to be on the Basic plan, have you ensured that you're not hitting your account's device limit?

 

If that's not the case, could you try disabling any security programs you may have running temporarily and let us know if you still get the same error? 

  • Alexius321's avatar
    Alexius321
    Explorer | Level 3
    3 years ago

    I do have basic plan, but only three devices are registered (it says that 3 are allowed).

     

    I don't have any security programs except for default windows firewall, in there all communication for Dropbox is allowed. I turned it off anyway and tried to run again and received the same error. 

     

    Thank you for your assitance

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