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Alexius321's avatar
Alexius321
Explorer | Level 3
3 years ago

Error on startup (permissions?) Dropbox won't start without admin mode

Hello,    I receive the following error below when starting drobox. I tried to reinstall and it did not help, I also tried to add a rule for outgoing communication to windows firewall, did not he...
desktop
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Alexius321!

 

Can you also give the following steps a go, and let me know if they help?

 

1) If Dropbox is running:

  • Click on the Dropbox icon in the system tray
  • Choose "Exit"

2) Press the Windows Key + R (at the same time) then type "cmd" and press enter to open the Command prompt.

 

3) Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.

icacls "%HOMEPATH%\Dropbox" /grant "%USERNAME%":(F) /T

icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T

icacls "%LOCALAPPDATA%\Dropbox" /grant "%USERNAME%":(F) /T

 

If you have any questions before you do this, or if you see an error after running one of these commands, please let me know!

 

4) Restart Dropbox from Start -> All Programs. Please also restart your computer.

Alexius321's avatar
Alexius321
Explorer | Level 3
3 years ago

Hello, thank you for the tips, here are the results 🙂

 

1. command one: (one file in "films" folder access denied error) - i do not have any "films" folder in dropbox folder 

2. command two: success

 

3. command three: success

 

sadly, result is the same 😞 same error (even after restarting computer and starting dropbox from start menu)

 

Any other tips please?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for trying this, Alexius321!

     

    Can we log a ticket for you then, and check this internally to see what’s happening?

    • Alexius321's avatar
      Alexius321
      Explorer | Level 3
      3 years ago

      Ok, please make a ticket... i wondered if I should do so myself, but I couldn't find it anywhere 😞

       

      Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Alexius321, don't worry this is why I am here.

         

        I just sent you an email, I'll see you there!

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