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DBPics158's avatar
DBPics158
New member | Level 2
22 days ago
Solved

File Provider version disconnected and now I'm not eligible for that version

Application Affected Dropbox Desktop App Device Mac Studio Operating System/Browser (if using the web) macOS 15.3 Dropbox App Version (if using the app) 239.4.8301 Question or Issue I was f...
desktop
Mac
Setting up the apps
  • DBPics158's avatar
    DBPics158
    22 days ago

    UPDATE: I just unsynced around 160,000 files from my hard drive, came back 10 minutes later and now it's saying I'm eligible. Just did the upgrade and now it's working again. 

    Solution? Don't sync more than 100K files on your hard drive.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
22 days ago

Hi there, DBPics158, thanks for this post and for keeping us in the loop about the outcome.

Truth is that at roughly 300K files, you might see some issues with the app in general, so having your local file count under 300K is great practice.

I'm glad to see that you managed to resolve your issue though, and if you need anything else, please let us know.

Cheers!

dandid's avatar
dandid
Helpful | Level 7
5 days ago

how can we see how many files we have? I want to change to external as I currently can't get enough files with downloaded access to get my work done easily. I am currently eligeble but if then trygin to synch all the files I want to use makes me ineligeble its going to be no use and i'll just look for alternatives. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 days ago

    HI dandid, the best method to determine how many files you have on your account is to have them sync as online-only onto your computer. 

    Once that is complete, you can then use the Get info prompt on the Dropbox folder to count the number of files for you. 

    Currently, there isn't a method to count the number of files from the Dropbox site directly.

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