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Forum Discussion
Solved
File Provider version disconnected and now I'm not eligible for that version
Application Affected Dropbox Desktop App Device Mac Studio Operating System/Browser (if using the web) macOS 15.3 Dropbox App Version (if using the app) 239.4.8301
Question or Issue I was f...
UPDATE: I just unsynced around 160,000 files from my hard drive, came back 10 minutes later and now it's saying I'm eligible. Just did the upgrade and now it's working again.
Solution? Don't sync more than 100K files on your hard drive.
UPDATE: I just unsynced around 160,000 files from my hard drive, came back 10 minutes later and now it's saying I'm eligible. Just did the upgrade and now it's working again.
Solution? Don't sync more than 100K files on your hard drive.
Theresa
Community Manager
Community ManagerHi there DBPics158 , and welcome to the Dropbox Community! 😊
I’m Theresa 👩💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved.
Thanks so much for coming back to update the thread - it really helps others who might run into the same behavior or see similar messages.
I’d love to know... what’s your favourite Dropbox feature? Whether it’s file sharing, Smart Sync, mobile access, or something else entirely, I always enjoy hearing what people find most useful.
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
