Forum Discussion

alexnasla's avatar
alexnasla
Explorer | Level 4
2 months ago

Finder integration broken on macOS 15.6 (no status icons, incorrect folder sizes)

Application Affected (Dropbox App, Finder Integration) Device (Mac Studio M4 Max) Operating System/Browser (if using the web) (macOS 15.6) Dropbox App Version (if using the app) (240.2.8086) ...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for your post here, alexnasla and sorry to see you're having issues.

From what I can see from the info you provided, you're not using the stable version of the Dropbox desktop app.

As a first step, can you please switch to that, to see if it helps? To do so, first turn off the "early releases" option here and then reinstall the desktop app without uninstalling the previous version.

Keep me posted with the results.

alexnasla's avatar
alexnasla
Explorer | Level 4
2 months ago

Hey Hannah, 

Ok I did as you asked and it does not seem to have made any difference. All the same issues are still present.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the update, Alex.

    Just to get some more context, can you check if syncing works as normal? Meaning, do files you add to your Dropbox folder sync to your account online?

    Also, when you control/right-click on a file within your Dropbox folder, do you see any Dropbox context menu items?

    • alexnasla's avatar
      alexnasla
      Explorer | Level 4
      2 months ago

      Yeah syncing seems to be working fine. And yes I do see Dropbox context menu items.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Thanks for checking, Alex!

        If you haven't already, can you also restart your computer, to see if it helps?

        If not, try the following:

        - Click on the Dropbox icon from your Desktop and quit the application
        - Open your Activity Monitor from your Mac Utilities folder
        - Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
        - Re-start Dropbox from the applications folder by double clicking on the Dropbox application
        - Click on the Apple icon in the top left of your screen
        - Click on "force quit"
        - Relaunch Finder

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