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joliet_tech's avatar
joliet_tech
Explorer | Level 3
2 years ago
Solved

Folders and files not being shared on multiple devices

I just added a new PC to my collection and tried to setup Dropbox.  I have been using Dropbox for a long time.  I downloaded the desktop app and logged in with my account UN and password but nothing ...
desktop
Setting up the apps
sync
  • Jay's avatar
    Jay
    2 years ago

    Are you able to access that Plus account, in order to contact the support team on this matter?

joliet_tech's avatar
joliet_tech
Explorer | Level 3
2 years ago

I think that you are correct because My Subscription shows that I have a plus account which should be good for 5 devices.
When I tried to setup my new pc, I used the same email address but the device count did not go up on my subscription page (shows 3, should show 4) and it looks to me like the new pc has a trial subscription - but I used the same email address.  I would have atached screen shots but I don't know how to do so.  

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

You can attach a screenshot via the camera icon within your reply box joliet_tech 

 

As for checking the account you're currently logged in, you can check it out via the app's preferences under the account tab and on the website, through this page. 

  • joliet_tech's avatar
    joliet_tech
    Explorer | Level 3
    2 years ago

    When I check on line, there are files and folders on 1 pc but nothing on the other.  I am on dropbox.com for both. I am  using the same email for both.  This makes no sense.

    • joliet_tech's avatar
      joliet_tech
      Explorer | Level 3
      2 years ago

      Let me clarify, if I check dropbox.com on 1 pc, there are files and folders.  If I check dropbox.com on the other pc, there are NO files or folders.  I am using the same email in both cases.  HELP.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi joliet_tech, are you 100% certain that the email is spelled the exact same way? For certain email providers like Gmail, you can add a dot in the name to make it a different account entirely, for instance Johnsmith@gmail.com is different to John.smith@gmail.com when it comes to Dropbox.

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