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Forum Discussion
tsomek
27 days agoHelpful | Level 6
Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB
Application Affected
(Dropbox app & backup) Device
(Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web)
(Windows 10) Dropbox App Version (if using t...
jusy
19 days agoExplorer | Level 4
I am experiencing the same problems since last Monday (11/10/25), using Dropbox version 236.4.5918 on a Windows 11 laptop. It indicates that it is downloading over 720,000 files, but I did not initiate such a big download at all.
Same as the other users reported, the Users/UserName/AppData/Local/Dropbox/logs folder gets filled up steadily until all free space (about 60GB) has been used up. During daytime (when other processes are active), the currently used log folder gets cleared after about 1 hour / 10,000 files in it (I can't indicate what exactly triggers this), but this does not seem to happen over night (similar to what exouk reported) and the log folder eventually fills up the entire hard drive, leaving 0 bytes of free space, and basically requires a shutdown and reboot of my computer in the morning.
The Dropbox processes use large amounts of my computer's memory and CPU, but there does not seem to be any actual download activity as the log folder continues to grow in size even when I turn off my internet connection.
In addition, Dropbox does no longer sync any new files that are added to local folders that are typically synced to the dropbox cloud.
Same as with the other users, I haven't seen this before in the past 3+ years since I have been using Dropbox.
I didn't uninstall Dropbox so far as that apparently didn't help the other users and just wanted to keep this running through the end (at a rate of 10,000 new log files per hour, that would have been about 72 hours), but that time frame also has long been passed by now.
Any other suggestions what to try?
Jay
Dropbox Community Moderator
19 days agoHi jusy, thanks for the details. It might be worth getting in contact with the support team to see what could be causing this.
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