How do you stop the requests. I have clicked the update tab several times but the requests keep coming.

Hey @Joel Poston Photography, have you changed the UAC settings on your machine to be more sensitive? Did you try to update the Dropbox desktop application manually using this link?

How to turn off continuous requests to update app?

11 Replies

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Megan
Dropbox Community Moderator
2 years ago
Hey @Joel Poston Photography, let's jump right into this!

Would you mind sending over a screenshot of the notification you're referring to, in order for me to have a visual?

Also, what is the OS of your current device?

Let me know more!
Joel Poston Photography
Explorer | Level 4
2 years ago
Windows 10 os
Joel Poston Photography
Explorer | Level 4
2 years ago
Megan
Dropbox Community Moderator
2 years ago
Hey @Joel Poston Photography, thanks for the update!

I sounds like the Dropbox desktop application is trying to update, and needs these permissions to do so, but it’s possible that another app or service is preventing the update.

Are you running any apps that could interact with the Dropbox folder in some way, that could affect the app?
Joel Poston Photography
Explorer | Level 4
2 years ago
Overnight last night, I closed all programs with only email still running and I mute my speakers. Next morning as I come into my office I see 8 or 9 of those badges across the bottom of my screen all for dropbox updates. I click on update and nothing happens. I've tried opening dropbox as admin and it wont update. I go to the settings and I don't see anything update there either.
Megan
Dropbox Community Moderator
2 years ago
Hey @Joel Poston Photography, have you changed the UAC settings on your machine to be more sensitive?

Did you try to update the Dropbox desktop application manually using this link?
Joel Poston Photography
Explorer | Level 4
2 years ago
I think the link you gave me worked. I haven't received a notification to update since. Thank you for the link!
Joel
alice_dbox
Dropbox Staff
2 years ago
Hi Joel!

My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.

If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.

Please note, space is limited and not everyone who applies will be selected.
Tom OD
New member | Level 1
11 months ago
Can you share that solution link? When the update request states, I get about a dozen such notifications. I allow one, then I delete the many other notifications....time consuming and frustrating.
Tom OD
New member | Level 1
11 months ago