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tsomek's avatar
tsomek
Helpful | Level 6
2 months ago
Solved

Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB

Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using t...
Dropbox Backup
Storage space
windows
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    19 days ago

    Hi everyone - Thanks for highlighting this issue with the logs running away in size.

    We believe we've found the problem and it is fixed in V240, the next Desktop release, which is slated for next week (week of Jan 20, 2026).

    If you still have a problem after upgrading next week, please consider opening a support ticket so we can get the to bottom of your issue! We might need more detail than you'd prefer to post in a public forum thread.

Jasper B.3's avatar
Jasper B.3
Helpful | Level 5
2 months ago

No change here either. Dropbox will not sync. Even when syncing is paused, it creates 100's of Gb of logs a day leading to data loss on my system drive. After running for an hour or so it also just crashes. I have to stop using the app until this is resolved, despite paying hundreds a year.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi everyone, if you're still experiencing these issues, please could you contact the support team for them to look into this in more detail.

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