Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

tsomek's avatar
tsomek
Helpful | Level 6
2 months ago
Solved

Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB

Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using t...
Dropbox Backup
Storage space
windows
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    19 days ago

    Hi everyone - Thanks for highlighting this issue with the logs running away in size.

    We believe we've found the problem and it is fixed in V240, the next Desktop release, which is slated for next week (week of Jan 20, 2026).

    If you still have a problem after upgrading next week, please consider opening a support ticket so we can get the to bottom of your issue! We might need more detail than you'd prefer to post in a public forum thread.

Jasper B.3's avatar
Jasper B.3
Helpful | Level 5
2 months ago

Just to add that the update that rolled out today has not fixed the sync being stuck or the log file pileup. For now I'll continue not using dropbox. It's been close to two weeks now.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!