Forum Discussion

igoroliveiragg's avatar
igoroliveiragg
Explorer | Level 4
27 days ago

High CPU usage on MacOS Tahoe 26.1

Both processes constantly uses 50-60% cpu on background and its making my Macbook very slow. How can I fix it?  MacOS Tahoe 26.1 Macbook Air M1 Dropbox App 238.3.5842
Apple
desktop
Mac
igoroliveiragg's avatar
igoroliveiragg
Explorer | Level 4
21 days ago

Did all that, both processes (GPU and Renderer) still has high CPU usage, from the moment you start the app. 

Fugue's avatar
Fugue
Explorer | Level 4
21 days ago

Same for me on an iMac 2020. I keep reading that it was sorted in the latest version but no luck for me. Had no problems on the previous OS but Tahoe is constantly using both GPU and CPU which is making everything very slow. The shell menu in Finder is also very slow to include the dropbox options. I'm assuming that is a connected issue.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    Hey Fugue! So, from what I understand this started happening right after upgrading to the latest macOS, correct? 

    Can you also clarify the Dropbox app version that you’re using? 

    Other than that, I’d like you to go through this Help Center article, if you haven’t already, and let me know if anything that’s mentioned there could also apply in your case.

    • Fugue's avatar
      Fugue
      Explorer | Level 4
      21 days ago

      Yes, it was the moment I upgraded the OS. GPU and CPU usage was fine before. Again, the dropbox shell menu wasn't the quickest to appear when DB was uploading/downloading but was definitely quicker before.

      I'm on 237.4.5655

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        20 days ago

        I see, thanks for confirming Fugue! I’ve gone ahead and logged a support ticket in our system for you. 

        Please check your email address’s inbox, when possible, and reply back to it; we’ll take it from there.

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