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Minaz's avatar
Minaz
Helpful | Level 6
5 years ago
Solved

How can I start the actual dropbox app in Windows 10 / not launching

I have the latest version of dropbox, and I have a dropbox folder on my Windows 10 PC. It is syncing normally. However, I want to access the actual dropbox app in order to change the sync folder loca...
desktop
GUI
Setting up the apps
  • Elixir's avatar
    Elixir
    5 years ago

    Minaz Yes, it should open the Dropbox app window on single click. What happens when you hold the control-key and click the icon?

swimlaps's avatar
swimlaps
New member | Level 2
4 years ago

I am a new Dropbox user and have the same problem as OP on my Win 10 PC.  Latest version of Dropbox app installed, but I cannot launch the actual Dropbox app -- only Windows File Explorer appears with Dropbox directory and folders.  I have tried suggestions above, e.g. left and right Cntrl-click on icons in the Start Menu, Task Bar, etc. but consistently only launch the Explorer.   Thus, I cannot see my avatar to view settings to address another problem (some folders show up in my online Dropbox account view, but are no longer visible on the Win Explorer view).  Am only trying to copy some large folders to the Dropbox cloud for backup purposes, but not save them on my PC's User Dropbox folder.

Any guidance would be very much appreciated!  Thank you. 

 

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi swimlaps, how are you today?

When you check near your WiFi and date and time icon, are you able to see this icon next to them?  

 

Is it possible that it's hidden or collapsed on your task bar? 

 

Let me know more! 

  • swimlaps's avatar
    swimlaps
    New member | Level 2
    4 years ago

    Thanks, Megan!  I had overlooked that icon, and it opened a box from which I can: 1) search 2) open DP folder (Explorer) or 3) open an MS Edge browser and view dropbox.com.  The home view on 3) now shows all the files, and lets me manage them.  But the "app" is still mysteriously not opening.  At least for the moment, that seems like a major improvement.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey swimlaps, sorry to jump in, but could you send us a screenshot of the options you get when you click on the icon Megan mentioned?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    swimlaps wrote:

    ... it opened a box from which I can: 1) search 2) open DP folder (Explorer) or 3) open an MS Edge browser and view dropbox.com. ... But the "app" is still mysteriously not opening.

    The window you're seeing IS the Dropbox application. It's the app that controls syncing, shows your sync history and recent activity, and allows you to access Dropbox Preferences. Is there something specific that you're looking for and not finding?

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