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Steve S.77's avatar
Steve S.77
Helpful | Level 6
4 years ago

How do I access my vault?

I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?
Dropbox Vault
Setting up the apps
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Steve S.77, thanks for bringing this to our attention.

 

Could you clarify exactly what you're experiencing on the site?

 

A screenshot of this would help us greatly and will help me to assist further!

Steve S.77's avatar
Steve S.77
Helpful | Level 6
4 years ago

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Just for clarification, are you accessing it from the Dropbox site directly, or via another app, such as the Dropbox for S Mode app?

    • Steve S.77's avatar
      Steve S.77
      Helpful | Level 6
      4 years ago
      Through the website.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

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