Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jessica D.20's avatar
Jessica D.20
Helpful | Level 6
4 years ago
Solved

How do I disable or remove capture?

How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecke...
desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone,

     

    I just wanted to follow up on my message above.

     

    • The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
    • dl=1 and raw=1 now work exactly as you requested

    Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.

     

    Thank you so much!

donraymedia's avatar
donraymedia
Explorer | Level 3
4 years ago

Youcef,

It sounds like you're the person to help me understand what the heck "capture is," why it's working in the background on my desktop computer, how can I disable or delete it and stuff like that.

I have a business supreme (the top level) account but I'm the sole user, the soul team administrator and only have one team -- that team is me and me only.

I keep seeing the computer saying it's backing up or processing DonRayCPTR or something like that.

What the heck is it?

Why is it there?

If I have nobody whatsoever with whom I wish to communicate (whatever Capture communicates -- I don't know) and I don't see why it's doing anything on my account. May I please be rid of it -- especially since I can find no place anywhere that tells me specifically what it is and why I (or anybody else) would need it -- whatever "it" is.

Would you be kind enough to send me an email that addresses this giant question mark please? My email is [Removed as per Community Guidelines]. I'm not sure how I would find a reply to you and this forum. If there's any other human being who understands what I'm asking -- and has a simple explanation -- I'd welcome and EMAIL from you as well at [Removed as per Community Guidelines].

Thanks so very, very much.

Signed,

Baffled in Burbank.

 

  • donraymedia's avatar
    donraymedia
    Explorer | Level 3
    4 years ago

    Thanks very much, Youcef.

    If you wouldn't mind, please tell me what Dropbox Back up is so I can understand what's going on. Do you understand what the CPTR means? Thanks.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi donraymedia, Dropbox Backup is a feature that allows you to automatically sync and backup certain folders on your account to Dropbox, namely Documents, Downloads and Desktop. It's unrelated to Dropbox Capture as they are different features entirely.

     

    Regarding the CPTR, could you attach a screenshot showing where you're seeing this message?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!