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Forum Discussion

Jessica D.20's avatar
Jessica D.20
Helpful | Level 6
4 years ago
Solved

How do I disable or remove capture?

How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecke...
desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone,

     

    I just wanted to follow up on my message above.

     

    • The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
    • dl=1 and raw=1 now work exactly as you requested

    Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.

     

    Thank you so much!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Frank P E.! Hope you’re doing well. 

 

If you see Dropbox Capture among the list of programs on your Windows computer, you can uninstall it, like you would with the rest of your programs there. 

 

Let me know if you face any issues, though.

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
3 years ago

umm --- its not listed with the other programs like dropbox itself 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Frank P E., sorry to jump in here! 

     

    But have you made sure you had the app installed locally in the first place? 

    • Frank P E.'s avatar
      Frank P E.
      Collaborator | Level 9
      3 years ago

      ok I did this numerous times ----  if you go to   dropbox.com/capture  to download the app,  you are  directed to the MS store --- from there  capture  is installed  ----  when  I go  to the  programs list to uninstall capture it is not there, but  it does appear as a windows app and I think there is a powershell  script to remove it -- is there another way? 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for letting me know more Frank P E.!

         

        Can you try to navigate to %appdata%\Roaming?

         

        Then show hidden files by searching for 'Folder' in the Windows search > File Explorer Options > View tab > Under Hidden files and folders, select Show hidden files, folders, and drives > Click Apply.

         

        Then delete the folder \Dropbox-Capture. 

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