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Forum Discussion

Jessica D.20's avatar
Jessica D.20
Helpful | Level 6
4 years ago
Solved

How do I disable or remove capture?

How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecke...
desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone,

     

    I just wanted to follow up on my message above.

     

    • The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
    • dl=1 and raw=1 now work exactly as you requested

    Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.

     

    Thank you so much!

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
3 years ago

ok I did this numerous times ----  if you go to   dropbox.com/capture  to download the app,  you are  directed to the MS store --- from there  capture  is installed  ----  when  I go  to the  programs list to uninstall capture it is not there, but  it does appear as a windows app and I think there is a powershell  script to remove it -- is there another way? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for letting me know more Frank P E.!

 

Can you try to navigate to %appdata%\Roaming?

 

Then show hidden files by searching for 'Folder' in the Windows search > File Explorer Options > View tab > Under Hidden files and folders, select Show hidden files, folders, and drives > Click Apply.

 

Then delete the folder \Dropbox-Capture. 

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    The folder you noted  "dropbox-capture" does not exist   BTW  %appdate% already pointes to the "roaming" folder  

     

    I followed your link and installed capture and dropbox-capture does not exist 

     

    I started capture and it created  "Dropbox\Capture\Recording 2023-11-03 at 7.47.56 PM.mp4"

     

    and I got this error message when  it was trying to open 

     


     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for trying our suggestions, Frank P E.! 

       

      Can we log a ticket for you at this point, and look into this further? If yes, we can contact you at this email address.

      • Frank P E.'s avatar
        Frank P E.
        Collaborator | Level 9
        3 years ago

        hello -- thanks for your reply --- I have an exist ticket  on this issue Ticket #22869020

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