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Forum Discussion

Jessica D.20's avatar
Jessica D.20
Helpful | Level 6
4 years ago
Solved

How do I disable or remove capture?

How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecke...
desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone,

     

    I just wanted to follow up on my message above.

     

    • The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
    • dl=1 and raw=1 now work exactly as you requested

    Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.

     

    Thank you so much!

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
3 years ago

The folder you noted  "dropbox-capture" does not exist   BTW  %appdate% already pointes to the "roaming" folder  

 

I followed your link and installed capture and dropbox-capture does not exist 

 

I started capture and it created  "Dropbox\Capture\Recording 2023-11-03 at 7.47.56 PM.mp4"

 

and I got this error message when  it was trying to open 

 


 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for trying our suggestions, Frank P E.! 

 

Can we log a ticket for you at this point, and look into this further? If yes, we can contact you at this email address.

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    hello -- thanks for your reply --- I have an exist ticket  on this issue Ticket #22869020

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for that! I’ve left an internal note to our team, so that they may get back to you as soon as possible.

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    I can't get to the support page  ----  is  this broken

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Frank P E., could you clarify what error you're getting when you access the support page?

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    Thanks for your reply --- this seems to just be happen with chrome ---- if I  select the url 

    dropbox.com/support 

     

    I re-directed to 

     

    dropbox.com/get_help 

     

    and the  option at the top  of the page  to "contect support"  loops back to   dropbox.com/get_help 

     

    I clear the cache and that does not fix the isssue ---  any help would be appreciated 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    So this doesn't persist on other browsers Frank P E. ?

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    yes that is correct --- when I started chrome  and entered   dropbox.com  clicked on the   pad-lock in the left side of the url ---- then when to "site data" and  deleted it all --- so there must have be some  cached  url the  caused the loop --- once the data was delete I  was able to get to the support page 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear it's sorted and thanks for keeping us in the loop Frank P E. 

     

    Let us know if anything else comes up. 

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