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Jessica D.20's avatar
Jessica D.20
Helpful | Level 6
4 years ago
Solved

How do I disable or remove capture?

How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecked the dropbox settings in the regular dropbox app, but my screenshot URLs still use the capture domain. Those do not work, they just return a 404, every time. Additionally, they do not unfurl in slack, and other users then have to download capture to view. This is so frustrating, how do I remove it?

desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone,

     

    I just wanted to follow up on my message above.

     

    • The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
    • dl=1 and raw=1 now work exactly as you requested

    Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.

     

    Thank you so much!

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  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    hello -- thanks for your reply --- I have an exist ticket  on this issue Ticket #22869020

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for that! I’ve left an internal note to our team, so that they may get back to you as soon as possible.

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    I can't get to the support page  ----  is  this broken

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Frank P E., could you clarify what error you're getting when you access the support page?

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    Thanks for your reply --- this seems to just be happen with chrome ---- if I  select the url 

    dropbox.com/support 

     

    I re-directed to 

     

    dropbox.com/get_help 

     

    and the  option at the top  of the page  to "contect support"  loops back to   dropbox.com/get_help 

     

    I clear the cache and that does not fix the isssue ---  any help would be appreciated 

     

  • Frank P E.'s avatar
    Frank P E.
    Collaborator | Level 9
    3 years ago

    yes that is correct --- when I started chrome  and entered   dropbox.com  clicked on the   pad-lock in the left side of the url ---- then when to "site data" and  deleted it all --- so there must have be some  cached  url the  caused the loop --- once the data was delete I  was able to get to the support page 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear it's sorted and thanks for keeping us in the loop Frank P E. 

     

    Let us know if anything else comes up. 

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