Forum Discussion

Marcus D.9's avatar
Marcus D.9
Explorer | Level 4
11 years ago
Solved

How to clear the Dropbox mobile app cache on iPhone/iPad?

Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data...
Mobile
Third Party Integrations
  • Tomáš P.2's avatar
    Tomáš P.2
    9 years ago

    Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)

AlrightyAlmight's avatar
AlrightyAlmight
Explorer | Level 4
9 years ago

Found that button. Still doesn't work for me.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago
Hey AlrightyAlmight, thanks for following-up here. 
 
Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily?  
 
Keep us updated on the results here & we’ll take it from there! 
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 years ago
    Jane wrote:
    Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily?  

    Jane

     

    I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the "solution" is to unintsall and reinstall. Yes, that works, and I've suggested it to many myself, but that doesn't fix the underlying issue that there's a feature in the app that doesn't do what it's supposed to do.

    • ggg1's avatar
      ggg1
      Helpful | Level 5
      9 years ago
      Rich wrote:
      Jane wrote:
      Would you mind uninstalling the application & re-installing & see if this helps you clear the cache on your phone temporarily?  

      Jane

       

      I think the important point to make here is that there's a button in Settings that does nothing. Dropbox added a Clear Cache button in Settings but it has never worked, and the "solution" is to unintsall and reinstall. Yes, that works, and I've suggested it to many myself, but that doesn't fix the underlying issue that there's a feature in the app that doesn't do what it's supposed to do.

      This 100%

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Hey Rich, you're right (regarding the issue with the cache button) & I understand that this has been affecting a subset of users (who'd rather avoid going through the uninstall/ re-install steps and may be inquiring about a different solution). 

       

      This is (of course) a temporary remedy that may help workaround the issue, while our team is investigating. 

       

      Once I have more info, I'll make sure to update this thread here on the progress of the matter. 

      • rbpierce's avatar
        rbpierce
        New member | Level 2
        9 years ago

        Thanks Jane. Just chiming in- have the same problem, I can use the same workaround, but I'd request this be elevated in priority to address.

  • AlrightyAlmight's avatar
    AlrightyAlmight
    Explorer | Level 4
    9 years ago

    It does.

    But after the 20th time you get kind of tired of it.

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