Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

phelix9's avatar
phelix9
Helpful | Level 5
4 years ago
Solved

How to restore folder I deleted off local drive

My work supervisor instructed me to install the Dropbox app on my Macbook and shared a folder with me. I was incorrectly told to make the files available for offline viewing. Two days later my SSD wa...
desktop
sync
  • phelix9's avatar
    phelix9
    4 years ago

    I was able to re-download the missing shared folder and have it set to online only. I do not see options for selective sync vs. smart sync when I right-click the folder. I think it works the way I want it to now though because it is not taking up that much space on my local SSD. I can see all the files now though, which is exactly what I needed.

     

    This article was helpful in getting me back to where I needed to be: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

Randog's avatar
Randog
New member | Level 2
4 years ago

I deleted a file from my drop box on 5-17-2022.  I went to the deleted files and it wasn't there. I also went to the events file, It show's that I deleted it on 5-17 but the file isn't there either. How can I recover it?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Randog wrote:

I deleted a file from my drop box on 5-17-2022.  I went to the deleted files and it wasn't there. I also went to the events file, It show's that I deleted it on 5-17 but the file isn't there either. How can I recover it?

Unfortunately, you can't recover it using Dropbox. The deletion occurred more than 30 days ago, which is the limit for file recovery (note that upgrading now will not help).

 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!