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Forum Discussion
heartpunk
3 years agoExplorer | Level 4
How to uninstall dropbox on macos w/fileprovider?
The docs say to contact y'all, but I'm not willing to pay for support to just fully uninstall/reinstall. I need out of the beta, as it's regularly spiking to gigabytes (sometimes up to 17GB) of memor...
heartpunk
3 years agoExplorer | Level 4
I have described multiple issues already. I'll do a bit of redescription, but fundamentally I would just like help with the thing I asked for help with: a full uninstall for Dropbox on macos w/fileprovider. You ignored that request entirely.
It seems I've finally left the beta, despite having no way to opt out of it explicitly. I tried everything documented here and here. There was no opt out option visible when I followed either path.
In any case, the issue of excess memory usage remains; I may have to wait until later today to experience it, but it comes back pretty reliably. I've already described it above; up to 17 gigabytes of memory usage for an account with less than one gigabyte of synced content. I'd like to fully uninstall and reinstall, but this is literally impossible without y'all's assistance, as documented in your own instructions, as linked to in my initial post, and relinked here for convenience. To more precisely specify which section I'm referring, I've included a screenshot of the bit of the instructions telling customers to request assistance in order to be provided instructions how to remove your software from our computer fully.
I'd prefer to get this assistance without having to wait for your app to use more ram than my entire system has again, as this has implications for the life of my SSD by way of excessive swap memory usage, and may literally require me to purchase a new drive substantially sooner.
heartpunk
3 years agoExplorer | Level 4
- Hannah3 years ago
Dropbox Community Moderator
I appreciate the additional info, heartpunk.
I understand you have an issue with CPU spikes, so I would suggest taking a look at this article as well.
If the info there doesn't help, can we send you an email, so we can investigate the issues you're having in more depth?
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