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Romyo's avatar
Romyo
Explorer | Level 3
5 years ago
Solved

How to uninstall the desktop app and not lose my files?

How do I uninstall dropbox from my desktop (windows 10) without losing any of my own files?  I only installed it last week but I don't like it and I can't save files into my original folders. I find ...
desktop
Setting up the apps
Uninstall
windows
  • Walter's avatar
    Walter
    5 years ago

    Hey Romyo, thanks for joining our Community and happy Friday!

    If you made sure that the app has finished syncing and it's showing 'up to date' in your system tray, you can go ahead and uninstall it using these steps. 

    Your files won't be affected during that process and will remain in your Dropbox folder, which will be a local copy of your Dropbox files. 

    I hope this helps, Romy!

zjoykutty's avatar
zjoykutty
New member | Level 2
5 years ago

Hi there!

 

I'm trying to uninstall Dropbox from my computer, and then delete files from my Dropbox account online. I've found a few forums that provide some instruction about deleting the dropbox folder from your computer without deleting your files, but I haven't been successful in trying to follow them. One of the forums suggested changing the location of the folder back to default using "Properties", but I can't seem to find that option on my computer. I use MacOS and would really like some help deleting dropbox from my computer and then also deleting files from my Dropbox account online. I don't want to try to delete things from my account online until I delete Dropbox from my hard drive, so I don't risk losing anything. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey zjoykutty, thanks for posting today! 

Since you need to uninstall the app, all you'd need to do would be for you to follow Walter's steps as shown here. 

However, it seems you have enabled our Computer backup, right? 

Feel free to disable it first, and then proceed. 

If you have any questions, I'm here.

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