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I am unable to backup my Seagate drive to Dropbox
I have installed the Dropbox desktop app on my computer but when I open it it just looks like an Explorer window on the Dropbox drive, and there are no options to choose what files/folders to back up...
when I open it it just looks like an Explorer window on the Dropbox drive ... Is that what the Dropbox desktop app is supposed to look like?
You're opening the Dropbox folder in Explorer; not the Dropbox application.
I see no avatar or initials to click on in the Dropbox desktop app.
You're clicking the wrong icon. You need to click the Dropbox icon in your system tray, near the clock.
And, as an aside, the chatbot actually did provide the correct solution (pointing to the overflow menu on my system tray) but I didn't have enough context to follow what it was saying at the time.
Jay
Dropbox Staff
Dropbox StaffHi kkraft0714, could you let us know the exact name of the folder you want to back up?
There are certain folder names that aren't available for backing up due to conflicts with other services.
Yes, thanks. It's the Toolkit folder, which contains my PC backup, and which I assume is standard with Seagate.
- Jay
Thanks for the clarification, that specific folder can't be backed up by the Dropbox Backup feature as mentioned in the article I previously linked.
This is due to the possibility of permission issues, data corruption or deletion, since it is a folder that is constantly accessed by another service.
Ah OK, many thanks! I thought I could just backup my PC to the Seagate device and then back that up to Dropbox, but it looks like I should just define a separate PC backup for Dropbox.
