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kkraft0714's avatar
kkraft0714
New member | Level 1
11 months ago
Solved

I am unable to backup my Seagate drive to Dropbox

I have installed the Dropbox desktop app on my computer but when I open it it just looks like an Explorer window on the Dropbox drive, and there are no options to choose what files/folders to back up...
Dropbox Backup
  • Rich's avatar
    Rich
    11 months ago
    kkraft0714 wrote:

    when I open it it just looks like an Explorer window on the Dropbox drive ... Is that what the Dropbox desktop app is supposed to look like?

    You're opening the Dropbox folder in Explorer; not the Dropbox application.

    kkraft0714 wrote:

    I see no avatar or initials to click on in the Dropbox desktop app.

    You're clicking the wrong icon. You need to click the Dropbox icon in your system tray, near the clock.

     

kkraft0714's avatar
kkraft0714
New member | Level 1
11 months ago

Yes, thanks. It's the Toolkit folder, which contains my PC backup, and which I assume is standard with Seagate.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for the clarification, that specific folder can't be backed up by the Dropbox Backup feature as mentioned in the article I previously linked.

This is due to the possibility of permission issues, data corruption or deletion, since it is a folder that is constantly accessed by another service. 

  • kkraft0714's avatar
    kkraft0714
    New member | Level 1
    11 months ago

    Ah OK, many thanks! I thought I could just backup my PC to the Seagate device and then back that up to Dropbox, but it looks like I should just define a separate PC backup for Dropbox.

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