I can no longer access Dropbox through Finder on macOS Sequoia 15.0.1.

Hi dcross,

Thanks for reaching out. Welcome to our community. 

We have users using the Mac OS Sequoia. What is the error message you are receiving at the moment? 

We can take it from there. 

I am also not able to use my Dropbox desktop app. When trying to access, the message is 'The application "Dropbox.app" can't be opened'. I also cannot locate this app in the app store on my MacBook, so it cannot be reinstalled. It was migrated to a new Mac that had Sonoma 15 already installed.

Hi djfriend,

Thanks for getting in touch.

Could you share with us a screenshot of the error message?

Also, is the firewall enabled? In some cases, we had to work around this issue.

Once we have that information, we can go from there.

The firewall is inactive, and when trying to launch the Dropbox app I receive the message 'The application "Dropbox.app" can't be opened.' The sync to my hard drive does not work.

I'm using macOS Sequoia 15.0.1 and I'm also experiencing issues. Things are definitely not working like they used to.

Returned to finder window after a reboot. Maybe didn't get a clean reboot after installation of OS update. Things seem normal now.

Hi djfriend,

Thanks for confirming that.

I will then pass this to a internal team.

Is it ok to reach out to you to the email linked to this account?

We can take it from there. 

Hi Tamauro,

Thanks for reaching out to us. We are sorry to hear you are experiencing some issues with this. 

Can you please also confirm if the firewall is active at the moment? 

Is it ok to reach you in the email linked to this account?  

yes, please email me.

Hi there,

I'm having a similar problem. In my case:

• The Dropbox app is running and syncing, however
• Dropbox is no longer visible in Finder and the only way I can get to Dropbox is via the app

This has happened after I recently upgraded to macOS Sequoia 15.1 on my M3 Macbook Pro. Firewall is active. Dropbox client version is 212.4.5767.

Can you advise how to get Dropbox back into Finder, please?

Many thanks,

Bart