Forum Discussion

LasseVK's avatar
LasseVK
Explorer | Level 4
2 years ago

I cannot see whether or not I'm eligible for the File Provider version of Dropbox

According to the article found here: https://help.dropbox.com/installs/dropbox-for-macos-support I should either see a "Get started" button, or a message saying I'm not (yet) eligible for the upg...
desktop
Mac
LasseVK's avatar
LasseVK
Explorer | Level 4
2 years ago

Currently no external drives connected.

Current statistics for the Dropbox folder on this computer is 42.09GB across 1.279 files. All offline at the moment, due to how these programs doesn't handle non-offline files.

Anything else I can look at?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can I send you an email in order for us to have a closer look into this LasseVK? 

    • LasseVK's avatar
      LasseVK
      Explorer | Level 4
      2 years ago

      Absolutely, you probably have my email address from my account, but if not, here it is: [email removed as per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I just sent you the email, I'll be happy to see you there LasseVK! 😀

  • LynnDbx's avatar
    LynnDbx
    Icon for Dropbox Engineer rankDropbox Engineer
    2 years ago

    If you've previously tried the FileProvider experience and opted out to leave that experience, we will assume you that don't want access to FileProvider in the future. We're currently working on improving this experience so that these users who have previously left the FileProvider experience can voluntarily migrate to FileProvider if they choose to later. In the meantime, if you sign out and sign back in, that will erase our record that you previously downgraded then you should be able to migrate to FileProvider at that point (once you fully sync after logging back in).

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