Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Lexie2's avatar
Lexie2
New member | Level 2
23 days ago

I can't access my Dropbox account through a web browser.

Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Questio...
account access
Error Messages
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
23 days ago

Hi there Lexie2 - sorry to hear you're having issues with this.

Can you please clear your browser's cache and/or try another browser and let us know if you get the same results?

Thank you!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!